{"id":3,"date":"2023-02-09T19:19:54","date_gmt":"2023-02-09T19:19:54","guid":{"rendered":"https:\/\/www.satzone.uk\/account\/?page_id=3"},"modified":"2026-04-11T07:37:01","modified_gmt":"2026-04-11T07:37:01","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.satzone.uk\/account\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<h1>Privacy Policy for SatzoneUK<\/h1>\n<p><strong>Last Updated:<\/strong> 11 April 2026<\/p>\n<p>At SatzoneUK (&#8220;we,&#8221; &#8220;us,&#8221; or &#8220;our&#8221;), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us, including when you visit our website, purchase products or services, participate in our Affiliate Programme, join our Reseller Programme, or use our subscription services (such as VPN).<\/p>\n<p>This policy is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. While we are based in the United Kingdom, we welcome international customers and endeavour to protect all users&#8217; data to a high standard.<\/p>\n<h2>1. Who We Are<\/h2>\n<p>We are SatzoneUK. Our business address is:<br \/>\n<strong>SatzoneUK<\/strong><br \/>\nOffice 6, 6A Selbury Drive, Oadby, Leicester, LE2 5NG, United Kingdom.<br \/>\n<strong>(This is a mailing only address and we do not accept personal callers)<\/strong><\/p>\n<p>For account support, warranty claims, data protection or privacy enquiries:<br \/>\nPlease use the contact form located <a href=\"https:\/\/www.satzone.uk\/account\/contact\" target=\"_blank\" rel=\"noopener\">HERE<\/a>.<\/p>\n<p><strong>PLEASE NOTE:<\/strong> We do not provide direct technical support or one-to-one technical assistance. Self-help guides, FAQs and more are available in our Knowledge Base <a href=\"https:\/\/www.satzone.uk\/account\/knowledge-base\" target=\"_blank\" rel=\"noopener\">HERE<\/a>.<\/p>\n<h2>2. Information We Collect<\/h2>\n<p>We collect the following types of personal data (depending on how you interact with us):<\/p>\n<ul>\n<li><strong>Identity and Contact Data:<\/strong> Name, billing address, delivery address, email address, and telephone number.<\/li>\n<li><strong>Payment Data:<\/strong> Payment details processed securely via our payment provider, Stripe (we do not store your full card details).<\/li>\n<li><strong>Transaction Data:<\/strong> Details of your purchases, including products and services (e.g., VPN subscriptions).<\/li>\n<li><strong>Affiliate\/Reseller Data:<\/strong> Additional details such as business information, website URLs, or sales channels (for programme participants only).<\/li>\n<li><strong>Technical Data:<\/strong> IP address, browser type, device information, and other technical data collected when you visit our website.<\/li>\n<li><strong>Usage Data:<\/strong> Information about how you use our website and services.<\/li>\n<\/ul>\n<h2>3. How We Collect Your Data<\/h2>\n<p>We collect data:<\/p>\n<ul>\n<li>Directly from you when you place an order, create an account, sign up to our mailing list, apply for our Affiliate or Reseller Programmes, or contact us.<\/li>\n<li>Automatically via cookies and similar technologies when you browse our website.<\/li>\n<li>From third parties, such as Stripe, for payment processing.<\/li>\n<\/ul>\n<h2>4. How We Use Your Data<\/h2>\n<p>We use your personal data to:<\/p>\n<ul>\n<li>Process and fulfil your orders (including delivering physical products and activating subscriptions).<\/li>\n<li>Manage payments, including recurring subscriptions.<\/li>\n<li>Administer our Affiliate and Reseller Programmes (e.g., tracking referrals and commissions).<\/li>\n<li>Provide customer account support and process warranty claims.<\/li>\n<li>Improve our website, products, and services.<\/li>\n<li>Send you marketing communications about our products, services, or those of selected partners (you can opt out at any time).<\/li>\n<li>Operate our VPN service. We operate a strict <strong>no-logs policy<\/strong> for VPN usage: we do not retain logs of websites visited, IP addresses assigned during sessions, or any similar browsing\/activity data.<\/li>\n<\/ul>\n<p>Our lawful bases for processing include:<\/p>\n<ul>\n<li><strong>Contract:<\/strong> To fulfil your purchase, subscription, Affiliate, or Reseller agreement.<\/li>\n<li><strong>Legal Obligation:<\/strong> To comply with UK regulatory and tax requirements.<\/li>\n<li><strong>Legitimate Interests:<\/strong> To improve our services, enhance customer experience, and for direct marketing (subject to your right to opt out).<\/li>\n<\/ul>\n<h2>5. Sharing Your Data<\/h2>\n<p>We do not sell your personal data. We may share it only in the following limited circumstances:<\/p>\n<ul>\n<li>With <strong>Stripe<\/strong> for secure payment processing (see Stripe\u2019s <a style=\"color: black; text-decoration: none;\" href=\"https:\/\/stripe.com\/privacy\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a>).<\/li>\n<li>With delivery companies to ship physical products.<\/li>\n<li>With legal authorities if required by UK law.<\/li>\n<li>For our own marketing or that of selected partners (you can opt out at any time).<\/li>\n<\/ul>\n<h2>6. Data Retention<\/h2>\n<p>We retain your personal data only for as long as necessary:<\/p>\n<ul>\n<li>Transaction and warranty data: Up to 6 years for UK tax and legal obligations.<\/li>\n<li>Subscription data: For the duration of your subscription plus up to 6 years after it ends.<\/li>\n<li>Affiliate\/Reseller data: For the duration of participation plus up to 6 years after it ends.<\/li>\n<li>Technical and website usage data: Up to 12 months (or longer if required for security or legal reasons).<\/li>\n<li>Marketing data: Until you opt out or it is no longer relevant.<\/li>\n<\/ul>\n<h2>7. Your Rights<\/h2>\n<p>Under UK GDPR you have the following rights:<\/p>\n<ul>\n<li>Access, correct, or delete your personal data.<\/li>\n<li>Restrict or object to processing (including for marketing).<\/li>\n<li>Request data portability.<\/li>\n<li>Withdraw consent where we rely on it.<\/li>\n<\/ul>\n<p>You also have the right to complain to the UK Information Commissioner\u2019s Office (ICO) if you believe we have not handled your data correctly.<\/p>\n<p>To exercise any of these rights, please contact us using the form <a style=\"color: black; text-decoration: none;\" href=\"https:\/\/www.satzone.uk\/account\/contact\" target=\"_blank\" rel=\"noopener\">HERE<\/a>.<\/p>\n<h2>8. Security<\/h2>\n<p>We use appropriate technical and organisational measures to protect your data, including encryption for sensitive information and secure payment processing via Stripe.<\/p>\n<h2>9. International Transfers<\/h2>\n<p>As a UK-based business, some of your data may be processed or stored outside the UK (for example, on servers used for website hosting or our VPN service). Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements. These may include UK adequacy decisions, Standard Contractual Clauses (with a Transfer Risk Assessment where needed), or other approved mechanisms.<\/p>\n<p>If our data processing locations change significantly, we will update this policy.<\/p>\n<h2>10. Changes to This Policy<\/h2>\n<p>We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated &#8220;Last Updated&#8221; date. By continuing to use our services after any changes, you acknowledge the updated policy.<\/p>\n<p>We also encourage you to review our <a style=\"color: black; text-decoration: none;\" href=\"https:\/\/www.satzone.uk\/account\/terms-and-conditions\" target=\"_blank\" rel=\"noopener\">Terms &amp; Conditions<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy for SatzoneUK Last Updated: 11 April 2026 At SatzoneUK (&#8220;we,&#8221; &#8220;us,&#8221; or &#8220;our&#8221;), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us, including when you visit our website, purchase products or services, participate in our Affiliate [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.satzone.uk\/account\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.satzone.uk\/account\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.satzone.uk\/account\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.satzone.uk\/account\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.satzone.uk\/account\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":45,"href":"https:\/\/www.satzone.uk\/account\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":1421,"href":"https:\/\/www.satzone.uk\/account\/wp-json\/wp\/v2\/pages\/3\/revisions\/1421"}],"wp:attachment":[{"href":"https:\/\/www.satzone.uk\/account\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}