Contact

If you are contacting regarding and existing specific VPN user account then it may be useful to include the VPN account Username. If you do not know or can not find the username then the email address associated with the account can be entered here as an alternative.

If you are contacting regarding existing specific VPN Router piece of hardware then it may be useful to include the VPN Router Device ID / MAC Address. This can generally be found on the sticker on the underside of the device.