Privacy Policy for SatzoneUK

Last Updated: 21 September 2025

At SatzoneUK (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or purchase products and services from us. This policy applies to residents of the United Kingdom only, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are SatzoneUK. Our business address is:

SatzoneUK
Unit 3C, Westbridge Industrial Park, Duns Lane, Leicester, LE3 5LX, United Kingdom.

(This is a mailing only address and we do not accept personal callers)

For data protection queries, you can contact us using the contact form HERE.

2. Information We Collect

We collect the following types of personal data:

  • Identity and Contact Data: Name, billing address, delivery address, email address, and telephone number.
  • Payment Data: Payment details processed securely via our payment provider, Stripe (we do not store your full card details).
  • Transaction Data: Details of your purchases, including products and services (e.g., VPN subscriptions).
  • Technical Data: IP address, browser type, and device information when you visit our website.
  • Usage Data: Information about how you use our website and services.

3. How We Collect Your Data

We collect data:

  • Directly from you when you place an order, create an account, sign up to our mailing list, or contact us.
  • Automatically via cookies and similar technologies when you browse our website.
  • From third parties, such as Stripe, for payment processing.

4. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders (e.g., delivering physical products or activating subscriptions).
  • Manage payments, including one-off purchases and recurring subscriptions.
  • Provide customer support and process warranty claims.
  • Improve our website, products, and services.
  • Send you marketing communications about our products, services, or those of our chosen partners (you can opt out at any time).
  • Operate our VPN service, noting that we do not retain data logs of websites visited or similar activity data by VPN users.

Our lawful basis for processing includes:

  • Contract: To fulfil your purchase or subscription agreement.
  • Legal Obligation: To meet UK regulatory requirements.
  • Legitimate Interests: To enhance our services, customer experience, and for marketing purposes (ours and on behalf of chosen partners).

5. Sharing Your Data

We do not sell your personal data or share it with third parties for their own marketing purposes. However:

  • We may use your data for our own marketing purposes or on behalf of chosen partners (e.g., to promote related products or services). You can opt out of this at any time by contacting us or using the unsubscribe link in our communications.
  • We may share your data with:
    • Stripe: For payment processing (see Stripe’s Privacy Policy).
    • Delivery Companies: To ship physical products to you.
    • Legal Authorities: If required by UK law.

6. Data Retention

  • Transaction and warranty data: Retained for 6 years to comply with UK tax and legal obligations.
  • Subscription data: Retained for the duration of your subscription and up to 6 years after it ends.
  • Technical data: Retained for up to 12 months.
  • Marketing data: Retained until you opt out or until it is no longer relevant.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to processing (including marketing).
  • Request data portability.
  • Withdraw consent (where applicable).

To exercise these rights, contact us at support@satzone.uk.

8. Security

We use appropriate technical and organisational measures to protect your data, including encryption for payment processing via Stripe.

9. International Transfers

While we only serve UK residents, some of your data may be processed outside the UK, such as through servers hosting our website or services (e.g., VPN subscriptions). We ensure that any international transfers comply with UK GDPR, using appropriate safeguards to protect your data. If our data processing locations change significantly, we will update this policy accordingly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Check this page for the latest version. By continuing to use our services, you agree to our Privacy Policy and Terms & Conditions.