Terms and Conditions for SatzoneUK

Last Updated: 21 September 2025

Welcome to SatzoneUK. These Terms and Conditions (“Terms”) govern your use of our website and your purchase of products and services from us. By placing an order, you agree to these Terms & Conditions and our Privacy Policy.

1. About Us

We are SatzoneUK. Our business contact address is:

SatzoneUK
Unit 3C, Westbridge Industrial Park, Duns Lane, Leicester, LE3 5LX, United Kingdom.

(This is a mailing only address and we do not accept personal callers)

We sell physical products and subscription services (e.g., VPN) exclusively to UK residents.

2. Eligibility

You must be a UK resident aged 18 or over to purchase from us. By ordering, you confirm you meet these criteria.

3. Products and Services

  • Physical Products: Include a 12-month hardware warranty and a 1-month warranty on peripheral devices (e.g., PSU, RCU) from the date of purchase. Warranties are Return To Base (RTB) – you must return faulty items to our address at your cost unless otherwise agreed.
  • Subscription Services: Ongoing services (e.g., VPN) are billed monthly or annually via recurring payments until cancelled. Use of the VPN service for illegal or prohibited activities (e.g., accessing illegal content, hacking, or other activities banned under UK law or deemed unacceptable by us) is strictly forbidden. Any user found engaging in such activities risks immediate termination of their account without notice or refund.

4. Ordering and Payment

  • Orders are subject to availability and acceptance by us.
  • Prices are in GBP and exclude delivery costs (unless stated otherwise).
  • Payments are processed securely via Stripe. We accept one-off payments for physical products and recurring payments for subscription services (e.g., VPN). All payments for services/subscriptions are non-refundable once processed.
  • You authorise us to charge your payment method for recurring subscriptions until you cancel.

5. Delivery

  • We deliver only to UK addresses.
  • Delivery times are estimates. We are not liable for delays caused by third-party couriers.
  • Risk of loss transfers to you upon delivery.

6. Returns, Refunds, and Warranties

  • Consumer Rights: Under the Consumer Rights Act 2015, you may return faulty or misdescribed physical goods within 30 days for a refund or replacement. The cost of returning the goods (including delivery costs) is at your expense, unless the product arrives Dead On Arrival (DOA), in which case we will cover reasonable return shipping costs. Original shipping costs paid at purchase are generally non-refundable, except possibly in the case of DOA at our discretion. For DOA claims, you must notify us within 7 days of delivery.
  • Warranty: Physical products carry a 12-month hardware warranty and a 1-month warranty on peripherals (e.g., PSU, RCU) from the date of purchase. Warranty claims are Return To Base (RTB). You are responsible for return shipping costs unless the item is DOA. Contact us to initiate a claim.
  • Subscription Services: No refunds are available for services (e.g., VPN subscriptions) once the original payment has been made, including for partial billing periods. Payments for services/subscriptions are always non-refundable. You may cancel recurring subscriptions at any time via your account or by contacting us, effective at the end of the current billing cycle.
  • Refunds, where applicable (e.g., for physical products), are processed via Stripe within 14 days.

7. Cancellations

  • You may cancel orders before dispatch for a full refund. Contact us immediately if you wish to cancel.
  • We may cancel orders if stock is unavailable or payment fails, refunding you in full.

8. Your Obligations

  • Provide accurate billing and delivery information.
  • Use subscription services (e.g., VPN) responsibly and in compliance with UK law.

9. Marketing Communications

  • We may use your contact details to send you marketing communications about our products, services, or those of our chosen partners. You can opt out at any time by contacting us or using the unsubscribe link in our communications.

10. Liability

  • We are not liable for indirect or consequential losses (e.g., loss of data or profits).
  • Our liability for faulty goods is limited to repair, replacement, or refund as per UK law.
  • Nothing in these Terms excludes our liability for death, personal injury, or fraud.

11. Intellectual Property

All content on our website (e.g., text, images) is owned by or licensed to SatzoneUK. You may not reproduce it without permission.

12. Termination of Services

We may suspend or terminate your access to subscription services if you breach these Terms, fail to pay, or are found using the VPN service for prohibited activities as outlined in Section 3. Termination in such cases may occur without notice, and no refunds will be provided.

13. Governing Law

These Terms are governed by English law. Disputes will be resolved in the courts of England and Wales.

14. Contact Us

For support, warranty claims, or queries:

SatzoneUK
Use the contact form located HERE

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Check this page for the latest version. By continuing to use our services, you agree to our Privacy Policy and Terms & Conditions.